faq questions & answers
Frequently Asked Questions
To close your personal account, please visit your local branch or contact our customer service. Ensure that all pending transactions are cleared before closing the account.
You can access your statements anytime through Online Banking or Mobile Banking. You can also request paper statements by contacting our customer service.
Yes, you can add a joint account holder by visiting your local branch with the required identification and information for the new account holder.
Currently, joint accounts can only be opened in person at a local branch. Please visit a branch to start the process.
The cutoff time for outgoing wire transfers is 3:00 p.m. Eastern Time on business days. Wire transfers initiated after that time will be processed the following business day.
Yes, you can set up recurring transfers between your accounts through Online Banking or Mobile Banking. Simply choose the transfer frequency and the amount.
If you've forgotten your Online Banking password, you can reset it by clicking the "Forgot Password" link on the login page. Follow the steps to reset your password securely.
Mobile Banking allows you to manage your accounts, check balances, transfer funds, pay bills, deposit checks, and more, all from the convenience of your mobile device.
If you believe a charge on your account is incorrect or fraudulent, please contact our customer service immediately. We will guide you through the dispute process and help resolve the issue.
To open a business account, you will need to provide proof of your business, such as your business registration, tax ID number, and personal identification documents.
Yes, we offer personal, auto, home, and business loans. Visit our loan section online or speak with a representative to discuss available loan options.
The interest rate on personal savings accounts varies based on account type and balance. Please check our current rates or visit a branch for detailed information.
Yes, we offer a range of investment services, including retirement planning, investment accounts, and more. Please visit our investment services page for more details.
A Certificate of Deposit (CD) is a savings account that offers a higher interest rate in exchange for locking in your funds for a fixed term. Visit our CD page for rates and terms.
Yes, you can set up email or text alerts through Online Banking to receive notifications about account activity, balances, and more.
If you lose your debit card, please contact our customer service immediately to report it. We will block the card and arrange for a replacement to be sent to you.